All prices are quoted in Kenyan Shillings (KES) and are subject to change without prior notice. Full payment is required at the point of sale unless otherwise agreed in writing.
Pre-Orders & Deposits
A deposit secures your pre-order; balance is due on device arrival.
Deposits are non-refundable if the order is cancelled after stock has been allocated.
Estimated arrival dates are indicative and may shift based on supplier availability.
Warranty
New devices carry the standard Samsung manufacturer warranty. Accessories are covered per manufacturer terms; proof of purchase is required for any claim.
Returns
Unopened items may be returned within 7 days with original packaging and receipt. Opened or activated devices are not eligible for return unless faulty.
Authorised Samsung Service Centre
Service / Repair Job Card Terms
In order to protect your Product, repairs will only be relinquished upon presentation of this job card / receipt.
When handing over your product for repair, please remove your sim card, battery, charger and all accessories. Samsung and/or its Authorized Service Centre will not be liable for any loss of sim card, battery, charger or any other accessory unless duly signed in at the time of handing the product for repair. Customized accessories will not be replaced/refunded as influenced by the repair requirements e.g. screen protector.
Samsung and/or its Authorized Service Centre will not be held liable for any loss incurred as a result of forced entry, theft, force majeure at any of the service center premises.
Any repairs not collected within 90 days of repair completion after notification to the customer, will be sold to defray expenses.
For all repairs not covered by manufacturer warranty terms and conditions, an assessment/quotation rejection fee will be charged. Samsung and/or its Service Centre will be deemed authorized to automatically undertake any repairs should the cost be less than the assessment/quotation amount.
Once the quotation is accepted, the Samsung Authorized Service Center will be deemed to be authorized to replace parts and materials as may be necessary, provided the costs do not exceed the value of the quotation provided.
This service order sheet/job card does NOT AUTHORIZE ANY EXCHANGE for your device. All exchanges for a device must be authorized separately in writing by Samsung. Any hand written notes made on this service order sheet/job card that provide for an exchange of the device or any exchange for your device that is granted verbally by Samsung and/or its Authorized Service Centre is not permitted and an exchange of your device will not be provided in such instances.
Repairs to liquid or corrosion damaged products will not be repaired under manufacturer warranty terms and conditions as specified within the owner's manual warranty terms and conditions, also available online at samsung.com/za/support/warranty. Corrosion repair, however, can be offered at a cost at the discretion of the Authorized Service center. The warranty of this type of repair is solely at the discretion of the Authorized Service Center.
All non-warranty repairs are on a C.O.D. β Cash on Delivery basis. Samsung and/or its Authorized Service Centre will not relinquish any product that has been repaired until full payment in respect of such repairs has been received in full. Payment can be made either by cash or by a valid bank card payment.
All repairs undertaken, save for those in respect of corrosion, physical and/or liquid damage, are guaranteed against faulty parts and workmanship for a maximum period of 90 days from date of the product receipt by customer.
Samsung and/or its Authorized Service Centre will not be held responsible for the loss of any data on any phone handed in for repair. It is your responsibility to ensure that all data is backed up safely prior to handing over for repair.
Upon signature of this document and/or any document to which this document is attached shall signify your acceptance of the terms hereof.
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Service & Repair Booking
Self-book a drop-off, then find your nearest centre