Panna Music Centre
Pre-order devices, browse accessories, or check our terms
Pre-order devices, browse accessories, or check our terms
Reserve your device ahead of stock arrival
Genuine accessories for your device
Sales and service policies
All prices are quoted in Kenyan Shillings (KES) and are subject to change without prior notice. Full payment is required at the point of sale unless otherwise agreed in writing.
New devices carry the standard Samsung manufacturer warranty. Accessories are covered per manufacturer terms; proof of purchase is required for any claim.
Unopened items may be returned within 7 days with original packaging and receipt. Opened or activated devices are not eligible for return unless faulty.
A diagnostic check is carried out before any repair estimate is issued. Diagnostic fees, where applicable, are communicated upfront.
As an authorised partner, we use genuine Samsung parts for all in-warranty and approved out-of-warranty repairs.
Completed repairs carry a limited warranty on the specific part and labour performed, excluding unrelated pre-existing faults or further physical/liquid damage.
Devices left uncollected 90 days after repair completion and customer notification may be subject to a storage fee or disposal per company policy.
Sample policy text for design purposes — replace with your finalised, legally reviewed terms before publishing.
Self-book a drop-off, then find your nearest centre
Panna Music Centre — Service Point
